{"id":1791,"date":"2024-06-22T18:37:12","date_gmt":"2024-06-22T15:37:12","guid":{"rendered":"https:\/\/digibrain.gr\/?page_id=1791"},"modified":"2024-06-25T03:56:31","modified_gmt":"2024-06-25T00:56:31","slug":"support-website-maintaining","status":"publish","type":"page","link":"https:\/\/digibrain.gr\/en\/support-website-maintaining\/","title":{"rendered":"Support &#8211; Website maintaining"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_5a52de3e height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;Support&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;%7B%22default%22%3A%7B%22color%22%3A%22%23ffffff%22%2C%22font-size%22%3A%22100px%22%2C%22line-height%22%3A%22125px%22%2C%22font-family%22%3A%22Open%20Sans%20Condensed%20Uploaded%22%2C%22font-weight%22%3A%22700%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22%23ffffff%22%2C%22font-size%22%3A%22100px%22%2C%22line-height%22%3A%22125px%22%2C%22font-family%22%3A%22Open%20Sans%20Condensed%20Uploaded%22%2C%22font-weight%22%3A%22700%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22%23ffffff%22%2C%22font-size%22%3A%22100px%22%2C%22line-height%22%3A%22125px%22%2C%22font-family%22%3A%22Open%20Sans%20Condensed%20Uploaded%22%2C%22font-weight%22%3A%22700%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22%23ffffff%22%2C%22font-size%22%3A%2260px%22%2C%22line-height%22%3A%2275px%22%2C%22font-family%22%3A%22Open%20Sans%20Condensed%20Uploaded%22%2C%22font-weight%22%3A%22700%22%7D%7D&#8221;]<\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\" id=\"poios\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default reversed stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container has_bg_color\"><div class=\"vc_column-inner us_custom_630f0256\"><div class=\"wpb_wrapper\"><div class=\"w-image us_custom_e08f74f6 align_center\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/digibrain.gr\/wp-content\/uploads\/2024\/02\/customer-service.png\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/digibrain.gr\/wp-content\/uploads\/2024\/02\/customer-service.png 512w, https:\/\/digibrain.gr\/wp-content\/uploads\/2024\/02\/customer-service-300x300.png 300w, https:\/\/digibrain.gr\/wp-content\/uploads\/2024\/02\/customer-service-150x150.png 150w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_6ede4fac has_text_color\"><div class=\"wpb_wrapper\"><p><strong>At Digibrain, we take care of supporting and maintaining your website, ensuring the following:<\/strong><\/p>\n<p><strong>Uninterrupted operation<\/strong><br \/>\n\u2022 Checking and resolving any problems with the operation of the website\/e-shop.<br \/>\n\u2022 Optimization for flawless appearance on all devices (desktop, laptop, mobile).<br \/>\n\u2022 Regular backups for easy restoration if necessary.<br \/>\n\u2022 Monitoring the health of your website with special tools.<br \/>\n\u2022 Immediate notification if your website is offline.<\/p>\n<\/div><\/div><div class=\"wpb_text_column us_custom_6ede4fac has_text_color\"><div class=\"wpb_wrapper\"><p><strong>Updated content<br \/>\n<\/strong>\u2022 Checking and optimizing images, texts, speed measurements.<br \/>\n\u2022 Enhancing the content with photos, changes to the e-shop categories.<br \/>\n\u2022 Ability to refresh the design and content to achieve a modern aesthetic.<\/p>\n<p><strong>Security and optimization<\/strong><br \/>\n\u2022 Updating WordPress, plugins and themes for optimal functionality.<br \/>\n\u2022 Code updates for compatibility and security.<br \/>\n\u2022 Security check of forms, emails, comments and virus scanning.<br \/>\n\u2022 Monitoring of speed and improvements where needed.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_4a6e4669\"><div class=\"wpb_wrapper\"><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-3 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"vc_col-sm-9 wpb_column vc_column_container\"><div class=\"vc_column-inner us_custom_1117424c\"><div class=\"wpb_wrapper\"><div class=\"w-text us_custom_9a271c27 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Choose the support package that suits your needs<\/span><\/span><\/div><div class=\"wpb_text_column us_custom_6ede4fac has_text_color\"><div class=\"wpb_wrapper\"><p>Our services cover every technical support need for websites and are provided either through annual support packages or on a per-request basis, which is priced according to the requirements and time of each job (ad-hoc basis). Prices include 24% VAT (where applicable).<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-pricing style_simple items_5\"><div class=\"w-pricing-item type_default\"><div class=\"w-pricing-item-h\"><div class=\"w-pricing-item-header\"><div class=\"w-pricing-item-title\">Per hour<\/div><div class=\"w-pricing-item-price\">30\u20ac<small>Per year \u2013 excluding VAT<\/small><\/div><\/div><ul class=\"w-pricing-item-features\"><li class=\"w-pricing-item-feature\">Working Hours: 11:00 \u2013 17:00<\/li><li class=\"w-pricing-item-feature\">Days: Mon \u2013 Fri (excluding holidays) <\/li><li class=\"w-pricing-item-feature\">No carryover of remaining hours to the next year<\/li><\/ul><div class=\"w-pricing-item-footer\"><a class=\"w-btn us-btn-style_1\" style=\"font-size:15px\" href=\"\/en\/contanct\/\"><span class=\"w-btn-label\">Contact us<\/span><\/a><\/div><\/div><\/div><div class=\"w-pricing-item type_default\"><div class=\"w-pricing-item-h\"><div class=\"w-pricing-item-header\"><div class=\"w-pricing-item-title\">Economy<\/div><div class=\"w-pricing-item-price\">110\u20ac <small>Per year \u2013 excluding VAT <\/small><\/div><\/div><ul class=\"w-pricing-item-features\"><li class=\"w-pricing-item-feature\">4 hours of support<\/li><li class=\"w-pricing-item-feature\">Duration: 12 months <\/li><li class=\"w-pricing-item-feature\">Working Hours: 11:00 \u2013 17:00 <\/li><li class=\"w-pricing-item-feature\">Days: Mon \u2013 Fri (excluding holidays) <\/li><li class=\"w-pricing-item-feature\">No carryover of remaining hours to the next year<\/li><\/ul><div class=\"w-pricing-item-footer\"><a class=\"w-btn us-btn-style_1\" style=\"font-size:15px\" href=\"\/en\/contanct\/\"><span class=\"w-btn-label\">Contact us<\/span><\/a><\/div><\/div><\/div><div class=\"w-pricing-item type_featured\"><div class=\"w-pricing-item-h\"><div class=\"w-pricing-item-header\"><div class=\"w-pricing-item-title\">Basic<\/div><div class=\"w-pricing-item-price\">225\u20ac <small>Per year \u2013 excluding VAT<\/small><\/div><\/div><ul class=\"w-pricing-item-features\"><li class=\"w-pricing-item-feature\">8 hours of support<\/li><li class=\"w-pricing-item-feature\">Duration: 12 months <\/li><li class=\"w-pricing-item-feature\">Working Hours: 11:00 \u2013 17:00 <\/li><li class=\"w-pricing-item-feature\">Days: Mon \u2013 Fri (excluding holidays) <\/li><li class=\"w-pricing-item-feature\">No carryover of remaining hours to the next year<\/li><\/ul><div class=\"w-pricing-item-footer\"><a class=\"w-btn us-btn-style_1\" style=\"font-size:15px\" href=\"\/en\/contanct\/\"><span class=\"w-btn-label\">Contact us<\/span><\/a><\/div><\/div><\/div><div class=\"w-pricing-item type_default\"><div class=\"w-pricing-item-h\"><div class=\"w-pricing-item-header\"><div class=\"w-pricing-item-title\">Advanced<\/div><div class=\"w-pricing-item-price\">440\u20ac <small>Per year \u2013 excluding VAT<\/small><\/div><\/div><ul class=\"w-pricing-item-features\"><li class=\"w-pricing-item-feature\">16 hours of support<\/li><li class=\"w-pricing-item-feature\">Duration: 12 months <\/li><li class=\"w-pricing-item-feature\">Working Hours: 11:00 \u2013 17:00 <\/li><li class=\"w-pricing-item-feature\">Days: Mon \u2013 Fri (excluding holidays) <\/li><li class=\"w-pricing-item-feature\">No carryover of remaining hours to the next year<\/li><\/ul><div class=\"w-pricing-item-footer\"><a class=\"w-btn us-btn-style_1\" style=\"font-size:15px\" href=\"\/en\/contanct\/\"><span class=\"w-btn-label\">Contact us<\/span><\/a><\/div><\/div><\/div><div class=\"w-pricing-item type_default\"><div class=\"w-pricing-item-h\"><div class=\"w-pricing-item-header\"><div class=\"w-pricing-item-title\">Premium<\/div><div class=\"w-pricing-item-price\">770\u20ac <small>Per year \u2013 excluding VAT<\/small><\/div><\/div><ul class=\"w-pricing-item-features\"><li class=\"w-pricing-item-feature\">27 hours of support<\/li><li class=\"w-pricing-item-feature\">Duration: 12 months <\/li><li class=\"w-pricing-item-feature\">Working Hours: 11:00 \u2013 17:00 <\/li><li class=\"w-pricing-item-feature\">Days: Mon \u2013 Fri (excluding holidays) <\/li><li class=\"w-pricing-item-feature\">No carryover of remaining hours to the next year<\/li><\/ul><div class=\"w-pricing-item-footer\"><a class=\"w-btn us-btn-style_1\" style=\"font-size:15px\" href=\"\/en\/contanct\/\"><span class=\"w-btn-label\">Contact us<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">[vc_custom_heading text=&#8221;FAQ&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;%7B%22default%22%3A%7B%22color%22%3A%22%23292F36%22%2C%22font-size%22%3A%2225px%22%2C%22font-family%22%3A%22Open%20Sans%20Condensed%20Uploaded%22%2C%22font-weight%22%3A%22300%22%7D%7D&#8221;]<div class=\"w-tabs us_custom_8f2c63ba style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section active\" id=\"vc2e\"><button class=\"w-tabs-section-header active\" aria-controls=\"content-vc2e\" aria-expanded=\"true\"><div class=\"w-tabs-section-title\">Why is website maintenance necessary?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-vc2e\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_75f704d7 has_text_color\"><div class=\"wpb_wrapper\"><p>Website maintenance is essential for keeping your website running smoothly, securely, and up-to-date. It includes a variety of tasks, such as:<\/p>\n<p><strong>\u2022 Updating software and plugins<\/strong>: Outdated software and plugins can create security vulnerabilities and compatibility issues. Regular updates help ensure that your website is protected and functioning properly.<\/p>\n<p><strong>\u2022 Fixing bugs and errors:<\/strong> Bugs and errors can cause problems with user experience, functionality, and SEO of your website. Regular maintenance helps with identifying and fixing these issues promptly.<\/p>\n<p><strong>\u2022 Backing up data<\/strong>: Regularly backing up your website data protects you from data loss in the event of a server crash, hacker attack, or other unforeseen events.<\/p>\n<p><strong>\u2022 Monitoring performance:<\/strong> Monitoring the performance of your website helps to identify and address any issues that could be slowing down your website or adversely affecting user experience.<\/p>\n<p><strong>\u2022 Ensuring security:<\/strong> Website security is crucial for protecting your website from hackers and malware. Regular maintenance includes checking for security vulnerabilities and applying security patches.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"fdbf\"><button class=\"w-tabs-section-header\" aria-controls=\"content-fdbf\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Will my website be down when maintenance is being done?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-fdbf\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In most cases, website maintenance can be done without taking your website offline. However, some maintenance tasks may require brief downtime. If this is the case, your maintenance provider will schedule downtime during the period in which it will have the least impact on your visitors.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"lf2b\"><button class=\"w-tabs-section-header\" aria-controls=\"content-lf2b\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">How often do I need to add and refresh content?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-lf2b\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>The frequency of content updates will depend on your website and your goals. However, it is generally recommended to add new content regularly to keep your website fresh and engaging for visitors. This could involve publishing new blog posts, articles, products, or other types of content.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"c080\"><button class=\"w-tabs-section-header\" aria-controls=\"content-c080\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Is there a risk of losing content?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-c080\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>There is always a small risk of losing content if something goes wrong during maintenance. However, this risk can be minimized by using a reputable maintenance provider and by having regular backups of your website data.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"q1e8\"><button class=\"w-tabs-section-header\" aria-controls=\"content-q1e8\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What is the difference between website maintenance and website hosting?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-q1e8\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Website hosting is the service of providing the server space and bandwidth that your website needs to be accessible on the internet. Website maintenance is the ongoing process of keeping your website up-to-date, secure, and running smoothly.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>At Digibrain, we offer website hosting for presentation websites starting at \u20ac100 per year and for e-shops starting at \u20ac140 per year.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"Support\" font_container=\"tag:h2|text_align:center\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22%23ffffff%22%2C%22font-size%22%3A%22100px%22%2C%22line-height%22%3A%22125px%22%2C%22font-family%22%3A%22Open%20Sans%20Condensed%20Uploaded%22%2C%22font-weight%22%3A%22700%22%7D%2C%22laptops%22%3A%7B%22color%22%3A%22%23ffffff%22%2C%22font-size%22%3A%22100px%22%2C%22line-height%22%3A%22125px%22%2C%22font-family%22%3A%22Open%20Sans%20Condensed%20Uploaded%22%2C%22font-weight%22%3A%22700%22%7D%2C%22tablets%22%3A%7B%22color%22%3A%22%23ffffff%22%2C%22font-size%22%3A%22100px%22%2C%22line-height%22%3A%22125px%22%2C%22font-family%22%3A%22Open%20Sans%20Condensed%20Uploaded%22%2C%22font-weight%22%3A%22700%22%7D%2C%22mobiles%22%3A%7B%22color%22%3A%22%23ffffff%22%2C%22font-size%22%3A%2260px%22%2C%22line-height%22%3A%2275px%22%2C%22font-family%22%3A%22Open%20Sans%20Condensed%20Uploaded%22%2C%22font-weight%22%3A%22700%22%7D%7D\"]At Digibrain, we take care of supporting and maintaining your website, ensuring the following: Uninterrupted operation \u2022 Checking and resolving any problems with the operation of the website\/e-shop. \u2022 Optimization for flawless appearance on all devices (desktop, laptop, mobile). \u2022 Regular backups for easy restoration if necessary. \u2022 Monitoring the health...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-1791","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/digibrain.gr\/en\/wp-json\/wp\/v2\/pages\/1791","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digibrain.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/digibrain.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/digibrain.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/digibrain.gr\/en\/wp-json\/wp\/v2\/comments?post=1791"}],"version-history":[{"count":9,"href":"https:\/\/digibrain.gr\/en\/wp-json\/wp\/v2\/pages\/1791\/revisions"}],"predecessor-version":[{"id":1824,"href":"https:\/\/digibrain.gr\/en\/wp-json\/wp\/v2\/pages\/1791\/revisions\/1824"}],"wp:attachment":[{"href":"https:\/\/digibrain.gr\/en\/wp-json\/wp\/v2\/media?parent=1791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}