Support

At Digibrain, we take care of supporting and maintaining your website, ensuring the following:

Uninterrupted operation
• Checking and resolving any problems with the operation of the website/e-shop.
• Optimization for flawless appearance on all devices (desktop, laptop, mobile).
• Regular backups for easy restoration if necessary.
• Monitoring the health of your website with special tools.
• Immediate notification if your website is offline.

Updated content
• Checking and optimizing images, texts, speed measurements.
• Enhancing the content with photos, changes to the e-shop categories.
• Ability to refresh the design and content to achieve a modern aesthetic.

Security and optimization
• Updating WordPress, plugins and themes for optimal functionality.
• Code updates for compatibility and security.
• Security check of forms, emails, comments and virus scanning.
• Monitoring of speed and improvements where needed.

Choose the support package that suits your needs

Our services cover every technical support need for websites and are provided either through annual support packages or on a per-request basis, which is priced according to the requirements and time of each job (ad-hoc basis). Prices include 24% VAT (where applicable).

Per hour
30€Per year – excluding VAT
  • Working Hours: 11:00 – 17:00
  • Days: Mon – Fri (excluding holidays)
  • No carryover of remaining hours to the next year
Economy
110€ Per year – excluding VAT
  • 4 hours of support
  • Duration: 12 months
  • Working Hours: 11:00 – 17:00
  • Days: Mon – Fri (excluding holidays)
  • No carryover of remaining hours to the next year
Advanced
440€ Per year – excluding VAT
  • 16 hours of support
  • Duration: 12 months
  • Working Hours: 11:00 – 17:00
  • Days: Mon – Fri (excluding holidays)
  • No carryover of remaining hours to the next year
Premium
770€ Per year – excluding VAT
  • 27 hours of support
  • Duration: 12 months
  • Working Hours: 11:00 – 17:00
  • Days: Mon – Fri (excluding holidays)
  • No carryover of remaining hours to the next year

FAQ

Website maintenance is essential for keeping your website running smoothly, securely, and up-to-date. It includes a variety of tasks, such as:

• Updating software and plugins: Outdated software and plugins can create security vulnerabilities and compatibility issues. Regular updates help ensure that your website is protected and functioning properly.

• Fixing bugs and errors: Bugs and errors can cause problems with user experience, functionality, and SEO of your website. Regular maintenance helps with identifying and fixing these issues promptly.

• Backing up data: Regularly backing up your website data protects you from data loss in the event of a server crash, hacker attack, or other unforeseen events.

• Monitoring performance: Monitoring the performance of your website helps to identify and address any issues that could be slowing down your website or adversely affecting user experience.

• Ensuring security: Website security is crucial for protecting your website from hackers and malware. Regular maintenance includes checking for security vulnerabilities and applying security patches.

In most cases, website maintenance can be done without taking your website offline. However, some maintenance tasks may require brief downtime. If this is the case, your maintenance provider will schedule downtime during the period in which it will have the least impact on your visitors.

The frequency of content updates will depend on your website and your goals. However, it is generally recommended to add new content regularly to keep your website fresh and engaging for visitors. This could involve publishing new blog posts, articles, products, or other types of content.

There is always a small risk of losing content if something goes wrong during maintenance. However, this risk can be minimized by using a reputable maintenance provider and by having regular backups of your website data.

Website hosting is the service of providing the server space and bandwidth that your website needs to be accessible on the internet. Website maintenance is the ongoing process of keeping your website up-to-date, secure, and running smoothly.

At Digibrain, we offer website hosting for presentation websites starting at €100 per year and for e-shops starting at €140 per year.